At BlueHippo, we pride ourselves on being the industry leader in the areas of disclosure, quality control, customer service, and, where necessary, complaint resolution. BlueHippo’s purchasing process is designed for simplicity, clarity and to help our customers succeed in purchasing the technology products they want or need.

Disclosure

Because BlueHippo customers are entering into a fully cancelable, but binding layaway agreement, we believe it’s our obligation to make every effort to ensure they understand the terms and conditions of the sale. To facilitate full transparency and understanding, our sales specialists:

• Review the price of the equipment at the end of each sales call and ask for a verbal confirmation;
• Ask each customer to verbally agree and verify their understanding of the sales terms by saying “OK” multiple times during the verification section of each call as well as providing a 4 digit PIN number that represents the customer’s digital signature;
• Ask the customer to verbally agree to our non-cash refund policy of providing store credit at BlueHippo.com if they should elect to cancel their purchase prior to our ordering the computer from our manufacturer.

Further, within 48 hours of each sales call, BlueHippo mails disclosure documents further outlining the terms of the agreement. These documents must be signed and returned by the customer prior to financing their computer (if applicable).

Quality Control

BlueHippo is the industry leader in quality control. Over the past several years, we have invested significant time and attention - as well as human and financial resources - to ensure that our operators fully meet stringent customer service and disclosure standards.

To ensure quality:

• The verbal verification section of each sales call is recorded, archived digitally and can be retrieved for quick review;
• Sales calls undergo an overnight review process and are scored on 32 separate criteria. Should a BlueHippo sales representative fail to meet our high standards, the call is flagged and the customer is personally contacted to confirm they understand the terms and conditions of their sales agreement.
• Within days of a completed sale, we call the customer to welcome them to BlueHippo to further confirm that they understand and are comfortable with the terms of the sales agreement.

Customer Service

It starts with our employees….

Since it’s founding, BlueHippo’s customer service system has evolved to become the best in the industry. Before any transaction takes place, BlueHippo sales representatives undergo an intense multi-day training and evaluation session to ensure they will meet the highest quality standards. BlueHippo employees also undergo periodic retraining to reinforce the company’s policies and procedures.

… and ends with our customers.

Because of significant investments in technology, BlueHippo customers can easily access their account information online - anytime. In addition, should a BlueHippo customer need to speak to live person, the company’s highly trained customer service department is available by phone Monday – Saturday.